Moorooka · smash repairs
Smash Repairs in Moorooka
Our workshop is at 2 Baldock St, Moorooka, so a damaged car from this suburb has almost no distance to travel. Under most Australian comprehensive policies you can nominate your own repairer rather than accept the one your insurer suggests, although some policies restrict that, so read the choice of repairer section of your own product disclosure statement. Ring 0402 723 464 and we will tell you what happens next.
Where the car goes is usually your call
When you lodge a claim, the insurer will often point you at a repairer on their own network before you have had a chance to think about it. The way it is worded on the phone can make it sound settled. In most cases it is not.
Your product disclosure statement is the document that decides it, usually under a heading like choice of repairer or who repairs your car. Some policies restrict the choice and some price the premium differently depending on whether you keep it, so read your own rather than taking anyone's word for it, ours included. Bring the policy in to Baldock St if you want a hand finding the section. We work with all major Australian insurers.
The full walk-through of a claim, from the claim number through to collection, sits on our insurance claims page.
Getting a damaged car to Baldock St
Moorooka sits between Ipswich Road and Beaudesert Road, and most of the suburb is a few turns from one or the other. If the car is driveable, that is a very short run. If it is not, tell us where it is and what the damage looks like before anything is moved.
Cars can be dropped after hours using the key drop. Quite a few people leave the car overnight so the assessment can start first thing in the morning. We are open Monday to Friday 8am to 5pm and Saturday 8am to 3pm, closed Sunday. Payment is by all major cards or cash.
Impact damage that does not show in a photo
A creased bumper is the part you can see. Behind it there can be a cracked mounting, a radiator support pushed out of line, a weeping hose, or steering and suspension components knocked out of alignment. None of that appears in the photos you took at the scene.
Mechanical repairs and smash repairs happen in the same building here, which is why that damage gets found and corrected as part of one repair rather than turning up later as a separate bill. It matters most after a front-end hit, where the visible panel damage is often the smallest part of the job.
Panel, paint and glass
Panels are reshaped where the metal can be saved and replaced where it cannot. Paint is matched to your car rather than to the colour code alone, because a panel that has spent years in the Brisbane sun is no longer the shade it left the factory. Windscreen chips and cracked screens are handled here as well.
We work on all makes and models, including European, diesel, 4WD, fleet, commercial, hybrid and electric vehicles. Parts carry supplier or manufacturer warranty. More detail on the repair stages, and what to do in the hours straight after a crash, is on the smash repairs hub.
Around the workshop
Moorooka runs into Rocklea, Salisbury, Annerley and Yeronga, with Tarragindi over the other side. Cars come to Baldock St from all of them, but Moorooka customers have the shortest trip by a long way, and some simply walk home after dropping the keys in.
Everything else we do in this suburb, including servicing, brakes, roadworthy certificates and diagnostics, is covered on the Moorooka page.
Common questions
FAQ — Smash repairs in Moorooka
Where exactly are you in Moorooka?
2 Baldock St. There is parking on site and an after-hours key drop if you cannot get here while we are open.
Can I choose my own repairer?
Under most Australian comprehensive policies you can nominate one, though some policies restrict it. Check the choice of repairer section of your product disclosure statement rather than relying on what you are told over the phone.
Do you work with my insurer?
We work with all major Australian insurers.
How long will the repair take?
It depends on the damage and on parts. A bumper repair can be a few days. Structural work with parts on back order can run into weeks. You get a realistic estimate after the assessment, not before it.
My car is stuck in a Moorooka side street and will not start. What now?
Ring 0402 723 464 and describe the damage and the location before anything is moved. Towing is often the safer call, because driving a car with a fluid leak or damaged steering can turn a repairable job into a worse one.
Is my car safe to drive in the meantime?
If there is any doubt about steering, brakes, lights or fluid leaks, do not drive it. Ring us and describe what you can see.
What if more damage is found once the car is stripped?
That happens often. The extra work goes to the assessor as a supplementary claim, and we tell you when we raise one.
Can you fix the mechanical damage as well?
Yes. Both sides of the work happen in this building, so alignment, steering, suspension and cooling faults get checked as part of the repair rather than being left for someone else.
Right at our door
Bring the car to 2 Baldock St, Moorooka
Monday to Friday 8am to 5pm, Saturday 8am to 3pm. After-hours key drop available. All major cards and cash.